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    IELTS Academic
    Test date: 18/07/2018
    Location: Bulgaria EU
    Speaking Part 1
    Where is your hometown?
    How long have you lived there?
    Do you think it is a good place to live?
    Where do you ususally go to spend time outdoors?
    Which outdoor activities did you enjoy as a child?
    Part 2
    Describe a good service you received from a shop or a company.
    Part 3
    What are the advantages of working with clients face to face?
    Are there any advantages of working with clients over the phone?
    What qualities should a good customer service officer have?
    Can customers influence companies to make more environmentally friendly choices for their services?

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