IELTS Exam – Colombo, Sri Lanka – May 22, 2018

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Part 1:
How far from here to home-town?
Do you like your hometown, why ?
What do you think about Apps?
What are the apps you use regularly?
Part 2:
Describe a situation where you were happy about a good service (Shop)
Where is the place?
What happened and why do you think you were happy?
Part 3:
How do customers behave when they are not satisfied ? are they powerful ?
What can businesses do to ensure customer satisfaction?
What are the consequences of the satisfaction?
How can businesses ensure the long-term retention?

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