IELTS AcademicMauritius
27th April, 2017
Speaking
Part 1
Usual questions:
Where do you live?
Do you work or study?
What is your job title?
Part 2
Describe a time when you had a good service e.g in a shop or restaurant.
When was it?
What they did?
Who was with you?
At the end, how you felt?
Part 3
A series of questions about customer service (both good and bad)
Is it important to have a good customer service?
Where is it more appropriate to have good customer service?
How people feel when they do not get good customer service?
Should customer service be the same for example in small stores and bigger companies?
Good luck
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