IELTS General Writing Task 1 with model answer

You should spend about 20 minutes on this task. Write about the following topic

You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy.

Write a letter to the store manager


  • explaining the problems you have had
  • Ask for a refund or exchange on the item.



Write at least 150 words.

Model Answer:

Dear Sir or Madam,

I  am a regular customer of ‘Splash’ store. I am writing this letter to inform you that my recent shopping experience was not satisfactory at all.

I purchased a shirt from your shop last week. At first, I didn’t see any defect on the shirt’s exterior when I tried it in the store; but, when I reached home, I noticed brown stains on the interior of the shirt after closer examination. Then, I went back to the shop to ask for a replacement or refund; however, I was told by the assistant that the store has no such policy.

I would like to make a request for an exchange or a refund of the shirt since it was faulty before my purchase. I am asking for an exception this one time only as I am a loyal customer of the store.

In the meantime, please do let me know if you need any additional information.

I look forward to hearing from you soon.

Yours faithfully,

John Doe.

Total Words: 172

Task Achievement: 8

Coherence & Cohesion: 8

Lexical resources: 8

Grammar: 8

Overall Score: Band 8

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