IELTS General Writing Task 1 with model answer

You should spend about 20 minutes on this task. Write about the following topic

You work at home and have a problem with a piece of equipment that you use for your job.

Write a letter to the shop or company which supplied the equipment. In your letter:
- describe the problem with the equipment
- explain how this problem is affecting your work
- say what you want the shop or company to do

Write at least 150 words.

Model Answer:

Dear Sir/Madam, 

I am writing to complain against faulty wireless router you have provided me.

My name is George and I purchased a wireless router from your ship recently. I usually work from home and my work involves taking online classes, talking to students over phone and giving feedback. So, I need to connect to more than one device at a time using the router which  you have provided.

Due to this, my work is getting hindered as I am unable to connect to internet on my phone when I am connected to my laptop. Initially, I thought it might be the problem with the internet service provider and raised a complaint with them. However, the service provider was able to connect to multiple devices simultaneously using a different router which proved that it is the router which is faulty.

Could you please take necessary action to replace the faulty router as soon as possible. In case you are unable to replace the item, I demand a complete refund.

Awaiting for your reply.

Yours faithfully,
George

 

Total Words: 180

Task Achievement: 9

Coherence & Cohesion: 9

Lexical resources: 8

Grammar: 8

Overall Score: Band 8.5

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